FAQs

1. What products do you offer?
We specialize in 3D printers, filaments, resins, replacement parts, and accessories to enhance your 3D printing experience.

2. Do you offer technical support for your products?
Yes! We provide technical support for all our 3D printers and accessories. If you have any questions or need troubleshooting help, reach out to us via email or phone.

3. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods.

4. How long does shipping take?
Shipping times vary based on location and selected shipping method. Typically, domestic orders take 3-7 business days, while international orders may take longer.

5. Do you offer international shipping?
Yes, we ship internationally. Shipping fees and delivery times vary depending on the destination. Additional customs or import fees may apply.

6. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. If your item is defective or damaged, please contact us immediately for assistance.

7. How can I track my order?
Once your order has shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

8. What should I do if I receive a damaged or defective product?
Please contact us immediately with your order details and photos of the damaged product. We will arrange for a replacement or refund as needed.

9. Do you offer bulk or wholesale pricing?
Yes, we provide bulk and wholesale pricing for businesses and large orders. Contact us at info@upward3d.com for more details.

10. How can I contact customer support?
You can reach us via email at info@upward3d.com or call us at (470) 666-4776. Our support team is available Monday through Friday, 9 AM – 5 PM (EST).